Warmly celebrate that Chicheng has passed the certification
Time: 2022-06-02
The after-sales service certification is conducted by a neutral and authoritative third-party organization - Huaxinchuang (Beijing) Certification Center Co., Ltd. to systematically evaluate and strictly review the enterprise according to the national standard commodity after sales service evaluation system and multiple indicators such as after-sales service system, commodity service and customer service. It can be said that it is a comprehensive, strict and fair review of the enterprise's after-sales service in accordance with the national standards.
The commodity after-sales service evaluation system is a national and industry wide authoritative certification approved by the state. It is also a "touchstone" to measure the service level of enterprises. After sales service certification is the "physical examination certificate" of enterprise quality management, the "letter of credit" of market economy and the "pass" of international trade. It can enhance the initiative of service awareness of enterprise personnel, improve the overall service quality level of enterprises, and realize the improvement of economic benefits of enterprises.
In the current era of "consumption upgrading", while paying attention to product quality and functions, users also gradually begin to pay attention to the after-sales service level of products. Good products and good services are the best choice for consumers. Since its establishment, Chicheng has always adhered to the mission of "reassuring users, satisfying employees, and building a benchmark enterprise for gas environment safety", serving every customer with heart and providing customers with a more perfect experience.
18 years of ingenuity, guarding the safety of gas environment. In the process of enterprise development, electric strictly abides by the three after-sales service standards: basic service, active care and attentive understanding.
Basic services
Following the pre-sales, in-sales and after-sales service mechanism, Chicheng provides technical guidance and service support throughout the process from preliminary scheme design, medium-term instrument purchase to later warranty maintenance. Chicheng adopts a service team of more than 300 people, 7 × The 24-hour service mechanism can quickly respond to customers' needs in 15 minutes, and always put customers' needs first.
Active care
In addition to basic services, Chicheng has also continuously strengthened its service awareness, extended its customer service functions, and made efforts to provide customers with value-added service experience. Replace "waiting and rescue" services with "proactive and preventive" services. For example, take the initiative to remind customers to pay attention to the maintenance of instruments, take the initiative to provide customers with product training, and take the initiative to replace sensors with expired service life for customers, so as to create a good consumption experience for customers with practical actions.
Understanding with heart
On the basis of "customer first", Chicheng also adheres to the concept of "treating customers with heart". Understand the customer carefully, strictly implement the national standards for all products, adhere to the principle of "free replacement within the warranty period and lifelong warranty", adhere to the two wheel drive of good quality + excellent service, and provide a total amount of 50million product liability insurance to make customers feel comfortable, at ease and at ease.
Five star, the highest rating in the after-sales service certification. This time, Chicheng participated in the "after-sales service system" certification for the first time, and obtained the "five-star after-sales service certification" certificate at one time with a high score of more than 95 points, which means that Chicheng's after-sales service has been recognized and affirmed by experts in the field of after-sales service, meeting the higher requirements of national standards, and fully confirming the value of Chicheng's "customer-centered" all the time.
In the future, Chicheng will continue to make efforts to provide customers with more professional and efficient services with the most pragmatic attitude, enhance the reputation of Chicheng's service brand, and build a community of shared values for customers, employees and enterprises.